Frequently Asked Questions

Order

If you have an account, you can check the status of your order at any time by simply logging into your account and clicking Orders. Otherwise, you can track your order on the Track Order page.

If you are not receiving email notifications regarding your order please check your spam/junk folders.
If you wish to cancel an order please contact us as soon as possible.

If we have not started making the order, we will cancel and issue a full refund.

If we already made the order we will ask you if you want us to ship it or cancel it and issue a partial refund (cancelled orders are subject to a 30% restocking fee).
Due to the nature of the products we sell and the fact that our products are made to order we do not accept returns.

Payment

We accept PayPal, Visa, MasterCard and American Express.
Our prices are shown in USD and you will be charged in USD.

When visiting our website from a computer, you can switch the currency to EUR in the main menu. You can choose to be charged in EUR at checkout.

If you are a customer shopping with us outside of the USA or European Union, your purchase will be converted by your bank at the time of sale to the currency type native to your card.

Please keep exchange rates in mind when placing an order.
The charge on your credit/debit card or PayPal statement will show as Kama Factory.

Learn more about our discreet billing.

Shipping

We currently ship to Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland and United States (US).

For orders to the United Kingdom (UK), please purchase from our Etsy shop. VAT will be collected and paid with Etsy's UK VAT number, ensuring you are not accidentally charged twice for it.
All orders ship from France.
Once you have placed your order, it usually takes 2-5 business days to process it for shipping.
Standard shipping times for the countries covered by our delivery partners are presented below:

• United States and Canada: 5-10 days
• European Union: 2-5 days
• Other destinations: 5-12 days

Please note that these are estimated delivery times.
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Additionally, you can track the status of your order from the Orders section in your account dashboard or from the Track Order page.
We ship from France. Packages to the European Union do not have any customs formalities and you don’t pay any import tax and duties.
International orders may be subject to customs and import taxes. The buyer is responsible for these at delivery.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
We ship your order in a plain unmarked brown box or padded envelope.

Learn more about our discreet shipping.

Account

Click on the Forgot Password link the login screen. Enter your registered email address, enter the captcha code and hit Request.

You will receive an email to the registered email address with the password reset link. Click the link and reset the password.

You will now be able to login to your Fairy Lust account with your new password.
You can change the email address associated with your account by logging into Fairy Lust using your current email login and then head to Account Details in your Dashboard.

Replace your email address and then click on the "Save Changes" button.

Product Information

Our sex toys are handmade using the highest quality platinum cure silicone. Our silicone is body safe, hypoallergenic, latex free and phthalate free.
Silicone sex toys are easy to clean because they are non porous and quick to dry.

You should wash your sex toy before and after each use. You can wash it with mild soap and warm water. To sterilize a silicone sex toy you can put in in boiling water for a few minutes or in the dishwasher without soap.
You can add a suction cup or a vibrator to most of our sex toys. Simply choose 'Accessory Hole' as the Base Finish when purchasing a toy. You will find our suction cups and vibrators in the 'Accessories' category.

Some of our toys have a squirting feature. They come with a plastic tube inserted in the center of the toy and a plastic syringe.
You can customize your toys in different ways.

Most listings let you choose the base finish and the color of the toy.

We have 22 colors to choose from and you can personalize your toy even more by choosing 'Custom Coloring'.

Loyalty Program

You earn 1 Fairy Coin for every USD 1 spent.

You will also earn Fairy Coins for creating an account, writing reviews and on your birthday.

Learn more about our loyalty program.
Fairy Coins can be redeemed for discounts. Registered customers will get USD 1.00 off their order for 25 Fairy Coins.
Fairy Coins can be earned by registered customers only.

Guest checkouts will not earn Fairy Coins.

The Coins balance and history is accessible in the account dashboard under the tab ‘My Fairy Coins’.

Affiliate Program

You can register as an affiliate and start promoting Fairy Lust right away.

Please read our Affiliate Terms of Service first.
We pay a 7% commission on every sale you generate using your Affiliate Link.
Payments are sent to the PayPal email address associated with your affiliate account.
You can request a payout when your commissions have been issued for more than 30 days and your balance reaches $20.

Payments are made within 5 business days.